Job Description

Body Shop Manager

Nalley Automotive is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are seeking an energetic, customer-focused Body Shop Manager who will help us redefine the car-buying experience.

The Body Shop Manager is responsible for developing business through insurance adjusters, customers, and other sources to assure a projected sales volume. The Body Shop Manager will direct the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining industry quality standards.

Responsibilities include:

• Hire, train, motivate, and monitor the performance of all body shop employees
• Set standards, communicate and establish goals to ensure and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction and employee satisfaction and retention
• Establish and maintain good working relationships with insurance adjusters
• Monitor parts department orders to ensure timely parts availability
• Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
• Promote a team environment, communicate effectively with technicians, estimators, body shop staff and management
• Maintain the department's safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitors
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensures compliance with Insurance Company DRP scores for quality and customer satisfaction
• Ensure that fair cost and time estimates for body work and painting are quoted and maintained for all work performed
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Maintain high-quality service repairs and minimizes comebacks
• Maintain Manufacturer and ICAR Certifications for the shop
• Manage the primary relationships with outside entities including insurers, vendors, major customers, and the community
• Ensure that customer concerns and inquiries are handled immediately and according to dealership's guidelines
• Ensure that Asbury policies for job completion before closing repair orders are strictly observed
• Control accounts receivable for body repair work, resolving all according to prescribed aging
• Keep abreast of new equipment and tools available and recommend purchases
• Stay current on new information technologies to improve business and efficiencies
• Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
• Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity
• Increase sales growth, overall gross profit and percentage, net profit and percentage, and employee retention
• Proven track record of successful leadership and management skills
• Strong interpersonal skills
• Exposure to advanced production principles
• Demonstrated communications skills, both written and oral
• Demonstrated project management, presentation, and training skills
• Must be current in industry trends, process, and procedures
• Minimum of 7-10 years of automotive collision repair experience
• Minimum of 5 years running one or more collision centers experience preferred
• Proficient in CDK, Profit Net and CCC1 is a plus!
• Proficient in Microsoft Office applications
• Degree in automotive technology, collision repair or military equivalent experience
• Must be at least eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screen (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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