Job Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Service Agent to join our team in Bulgaria, with fully paid relocation provided. This role allows you to immerse yourself in a vibrant new culture while delivering exceptional customer support to our Norwegian-speaking clientele.

Responsibilities

• Provide support to Norwegian-speaking customers via phone, email, and chat, addressing inquiries related to products and services.
• Ensure clear communication, delivering detailed information and resolving customer issues with a friendly and professional demeanor.
• Document all customer interactions accurately within the CRM system for quality assurance and future reference.
• Collaborate with team members and internal departments to facilitate efficient problem resolution and enhance customer satisfaction.
• Stay informed about product offerings, promotions, and company policies to assist customers effectively.
• Participate in training and development opportunities to enhance your service capabilities and product knowledge.

• Fluency in Norwegian (both written and spoken); proficiency in English is desirable.
• Experience in customer service is preferred, ideally in a fast-paced environment.
• Excellent communication and interpersonal skills, with a passion for providing outstanding support to customers.
• Ability to handle challenging situations with patience and professionalism.
• Proficiency in CRM systems and basic computer applications.
• Willingness to relocate to Bulgaria and adapt to a new cultural environment.
• A proactive attitude toward learning and personal development within the company.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...

Job Tags

Similar Jobs