Job Description

Job Description

Job Description

Description:

Location: Mineola, or Hauppauge, NY

About Us:

Hanover Bank– When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary

Hanover Bank is looking for a full-time Relationship Liaison I - SBA to join our team. The Relationship Liaison I - SBA supports the packaging, documentation, and workflow management of SBA loan applications in accordance with SBA Standard Operating Procedures (SOP) and Bank credit policies. This role works closely with Business Development Officers (BDOs), borrowers, brokers, underwriting, and closing teams to ensure loan files are complete, compliant, and efficiently progressed through the origination pipeline. The Relationship Liaison I - SBA serves as a key operational and communication bridge between all parties throughout the SBA loan process.

Essential Job Duties and Responsibilities

• Coordinate the packaging and processing of SBA loan applications in compliance with SBA SOP and Bank policies.
• Drive and direct the SBA loan process from application through underwriting submission, proactively managing documentation collection, third-party reports, and internal coordination to ensure loan files are complete, accurate, and submitted in accordance with SBA SOP and Bank standards.
• Serve as the primary liaison between borrowers, brokers, BDOs, underwriting, and closing, ensuring timely communication and documentation collection.
• Prepare and distribute loan-specific documentation checklists and track outstanding items to maintain file progress.
• Review incoming documentation for completeness, accuracy, and consistency prior to underwriting submission.
• Order and manage third-party reports, including appraisals, business valuations, site visits, IRS tax transcript verifications, environmental reports, plan and cost reviews, and UCC searches.
• Perform required due diligence and compliance checks, including LexisNexis, SAM, CAIVRS, OFAC, and Flood Determinations.
• Assist in the preparation of loan term sheets and coordinate the collection and tracking of Good Faith Deposits.
• Maintain responsibility for workflow management of assigned loan files, ensuring all processing steps are completed and properly documented within the loan origination system.
• Support SBA E-Tran submissions and registrations and maintain familiarity with SBA electronic processing requirements.
• Partner with underwriters and closers to obtain additional documentation and resolve conditions needed for approval and closing.
• Maintain confidentiality, secure document handling, and regulatory compliance in accordance with Bank policies.
• Participate in ongoing SBA and regulatory training, including required ABA and internal Bank training programs.
• Update Pipeline Reporting.
• Undertakes additional roles and responsibilities to support the SBA Department as reasonably requested by the Director.

Education and Experience

• 2 years of experience in loan processing, banking operations, financial services, or underwriting support
• Experience reviewing or organizing financial documentation such as: Tax returns, Personal financial statements, Business financial statements, Bank statements
• Knowledge of USDA and SBA SOP guidelines
• Exposure to SBA loan programs (7(a), 504) through a bank, lender, or brokerage is preferred
• Experience preparing or packaging loan files for submission to lenders is preferred
• Familiarity with SBA documentation and eligibility requirements is preferred
• Associate’s or Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field is preferred but not required
• Equivalent combination of education and relevant work experience may be considered
• Coursework in lending, financial analysis, or credit underwriting is preferred

Skills and Abilities

• Strong administrative or documentation management skills
• High attention to detail and document accuracy
• Ability to analyze financial statements at a basic level
• Strong Excel and document management skills
• Ability to communicate with borrowers and lenders to gather missing documentation

Our Benefits:

Health & Wellness Benefits

· Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)

· Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)

· Company-paid Long-Term Disability Insurance

Voluntary Benefits

· Additional Life and AD&D Insurance for employee, spouse, and dependents

· Voluntary Short-Term Disability Insurance

· Pet Insurance

· Legal Services Plan

· Accident Insurance

· Hospital Indemnity Insurance

· Cancer Care Insurance

Retirement

· 401(k) Plan with Company Match

Time Off & Recognition

· Paid Personal Time Off (PTO)

· Paid Company Holidays

· Annual Performance Bonuses

· Annual Salary Increases

Employee Engagement

· Company-sponsored Events

· Employee Contests and Recognition Programs

Hourly Wage: $32.00 - 39.00 ; placement within this range will vary based on experience and skill level.

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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