Job Description

JOB OPENING – Call Center Representative (Entry Level – Fully Remote) ADF Medical Services Inc. We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed – just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home – this opportunity is for you! Role: Call Center Representative (Entry Level) Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time Responsibilities Handle inbound calls from patients and clients professionally and courteously Provide accurate information on services, appointments, billing, and general support Listen actively and respond to patient concerns with empathy and patience Document all call interactions accurately in our CRM and support systems Direct complex or sensitive inquiries to the appropriate team or department Follow company call scripts, guidelines, and communication standards Meet daily call handling targets and customer satisfaction benchmarks Maintain strict patient confidentiality in accordance with HIPAA guidelines Participate in paid training, onboarding, and ongoing coaching sessions Benefits Competitive starting pay Paid training and onboarding Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options including evenings and weekends Mentorship and ongoing support from team leaders Clear path for career growth within ADF Medical Services No experience needed – we will train you #J-18808-Ljbffr

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