Customer Success Manager - Patlytics, Inc. | Remote Job at Jobleads-US, San Francisco, CA

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  • Jobleads-US
  • San Francisco, CA

Job Description

Customer Success Manager – Patlytics, Inc. | Remote

Overview

Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform , transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow—from invention disclosure through litigation—with unprecedented accuracy and speed.

Backed by Google’s Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months , Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner.

This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence.

Key Details

  • Job Title : Customer Success Manager
  • Employer : Patlytics, Inc.
  • Location : Remote (San Francisco Bay Area, CA; global teams)
  • Salary : Competitive
  • Hours : Full-Time
  • Contract Type : Permanent

Role Overview

As a Customer Success Manager, you’ll own the post-sale customer lifecycle , ensuring clients achieve maximum value from the Patlytics platform. You’ll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You’ll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs.

Key Responsibilities

  • Lead onboarding and training for new customers
  • Develop success plans and monitor customer health metrics
  • Drive adoption, retention, and expansion across accounts
  • Serve as a trusted advisor to help customers achieve business objectives
  • Collaborate with Product and Engineering teams to relay feedback and influence roadmap
  • Identify upsell and cross-sell opportunities with Sales
  • Manage renewals and mitigate churn risk through proactive engagement

Eligibility Requirements

  • Essential
    • 3+ years in Customer Success or Account Management in SaaS
    • Strong communication and relationship-building skills
    • Ability to manage multiple accounts and prioritize effectively
    • Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms
    • Analytical mindset with ability to interpret usage data and drive insights
  • Bonus
    • Experience in a high-growth startup environment
    • Knowledge of analytics or data-driven SaaS products

Why Join Patlytics?

  • Be part of a high-growth AI-native SaaS company backed by leading investors
  • Work with Fortune 500 clients and top law firms
  • Shape the future of AI-powered IP intelligence
  • Join a global, diverse team where every voice contributes to innovation
  • Competitive compensation and growth opportunities

How to Apply

Click here to Apply . Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention.

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Job Tags

Permanent employment, Full time, Contract work

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