Job Description

Job Summary:

• Hours are 8a-4p or 9a-5p CST
• Spearhead evolution of AI-enabled, human inspected agentic workflows to develop more efficient and scalable processes across Business communications.
• Support integration of tech platforms that improve communications and onboarding, including SharePoint, Adobe, analytics tools, and future MarTech capabilities.
• Collaborate with cross-functional partners to drive automation opportunities and process improvements that reduce manual work and improve speed to market.
• Develop best-in-class, industry-leading customer-facing service communications including but not limited to Product launches, pricing changes, onboarding, and CPNI incidents.
• Exemplify passion and expertise for putting customer at the center of every communication.
• Partner with stakeholders to gather inputs, ask the right questions, and turn intake requests into polished communication drafts.
• Draft and refine customer-facing communications across Business - ensuring messaging is consistent, customer-centric, and aligned with Brand voice.
• Leverage Copilot AI Agents and other AI tools to continuously optimize copy based on performance insights and stakeholder feedback.

Qualifications :

• Strong portfolio/work samples are required.
• 5+ years of professional copywriting experience.
• Telecom industry experience is highly preferred.
• Experience with Microsoft Copilot AI, SharePoint, and AI-powered content tools.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Job Tags

Full time

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